Track your order

Your order is placed with the seller, not with Yellow Tag, so tracking lives in your account on the marketplace where you paid.

AliExpress

1. Open the AliExpress app or aliexpress.com and sign in with the account you used to pay.
2. Go to Account → Orders.
3. Tap the order, then Track order for the parcel's latest location.
4. Didn't receive it, or it arrived damaged? Use Open dispute on the order within the protection period for a refund.

Jumia

1. Open the Jumia app or jumia.com.ng and sign in.
2. Go to Account → Orders and select your order for delivery updates.
3. For returns, use Request a return on the order within Jumia's return window.

Still stuck?

Message us on WhatsApp with the product you bought and we'll point you to the right place.